Privacy Policy

1. Information We Collect

 

We may collect the following information:

• Personal information you provide (e.g., name, email, phone number)

• Billing and shipping addresses

• Purchase and order history

• Information submitted through forms and emails

• Technical data (e.g., browser type, IP address, device ID)

• Cookie data and analytics (via third-party services)

 

2. How We Use Your Information

 

We use your data to:

• Process transactions and fulfill orders

• Respond to inquiries and provide support

• Improve our website and services

• Communicate updates or promotions (with your consent)

• Send promotional communications (only if you opt in)

 

We do not sell your personal data.

 

3. Legal Basis for Processing (for global compliance)

 

Depending on your location, our legal basis for collecting and using your personal data may include:

• Your consent

• Fulfilling a contract (e.g., fulfilling your order)

• Legal obligations

• Our legitimate interests in improving service

 

4. Your Rights

 

Depending on your location, you may have the right to:

• Access the personal information we have about you

• Correct or update your information

• Request deletion of your data

• Object to or restrict how we use your data

• Withdraw consent for marketing communications

 

To exercise any of these rights, email us at: hello@luminanceinnovations.com

 

5. Data Retention

 

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

 

6. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable).

 

4. How We Share Your Information

 

We only share data with:

• Payment processors

• Shipping carriers

• Technology services that support our website

 

These vendors are contractually obligated to protect your data and cannot use it for other purposes.

 

5. Cookies and Tracking Technologies

 

Our website uses cookies to enhance your experience. Cookies may collect non-personal data about how you use our site. You can control cookie preferences through your browser settings.

 

6. Data Security

 

We implement secure systems and best practices to protect your data from unauthorized access, misuse, or loss. While no system is 100% secure, we are committed to protecting your information.

 

7. Children’s Privacy

 

Our website is not intended for children under 13, and we do not knowingly collect personal data from minors.

 

8. Changes to This Policy

 

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our site means you accept the updated terms.

 

9. Contact Us

 

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us at: hello@luminanceinnovations.com